How do I contact viagogo customer service?

Customers can contact us via email using the Help Centre on our website or by emailing us directly to [email protected]. If the enquiry is urgent, we’ll call the customer to discuss it. Alternatively, customers can also call us on our customer support helpline 020 3137 6080.

Are Viagogo tickets fake?

The tickets were fake. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017.

How do I get my tickets from Viagogo?

When the seller has uploaded your ticket(s) to our website, you will receive an email from viagogo with a link to download your e-ticket(s). After clicking on the link, you will be asked to enter your email address and password.

Can you get your money back from Viagogo?

Per viagogo’s guarantee, buyers are entitled to a full refund if an event is cancelled.

Is viagogo legit Australia?

After years of complaints, the Australian Federal Court has ruled that controversial secondary ticket reseller Viagogo misled consumers in the past. For many years, ticket reseller Viagogo has managed to make a name for itself as one of the most unpopular services in the country.

How do I check if my tickets are real?

The only way to know your tickets the authentic, is to buy Ticketmaster “Verified Tickets” directly from Ticketmaster or Live Nation, or get them at the venue box office. These tickets will always be 100% authentic.

Can you get refunds from viagogo?

At viagogo, customer satisfaction has always been our highest priority. Per viagogo’s guarantee, buyers are entitled to a full refund if an event is cancelled.

Why do my viagogo tickets have a different name on them?

Why do my tickets have someone else’s name on them? viagogo allows third party sellers, including individuals, to sell tickets on its platform. In some instances the original purchaser’s name may be printed on your tickets. Your name does not need to match the name printed on the ticket to gain entry to the event.

How do I know if tickets are real?

The only way to know your tickets are authentic, is to buy Ticketmaster “Verified Tickets” directly from Ticketmaster or Live Nation, or get them at the venue box office. These tickets will always be 100% authentic.

Is viagogo legal?

The ACCC brought legal action against the firm in 2017, and in April 2019 the Court found Viagogo had misled consumers by claiming it was the ‘official’ seller of tickets and that certain tickets were scarce. The fine was announced as part of sentencing in October.

How can I contact Viagogo about my tickets?

Call their support line at 00 61 283 180 255. Viagogo has a customer support line that you can call, but they will only talk to you if your show that you bought tickets for is within 72 hours or if your sale is within 5 days of its shipping deadline.

How does Viagogo work and how does it work?

How does Viagogo actually work? Viagogo.com is a global ticket exchange, allowing individuals, or “professional ticket brokers,” to sell tickets on their platform. The tickets listed on Viagogo are never in possession of the team at Viagogo.

Are there any Viagogo tickets that are lower than face value?

Viagogo offering VIP and hospitality tickets. Different Viagogo reviews show that many people like that they offer premium tickets to events in over 50 countries around the world. Some customers stated they were actually able to get tickets priced lower than face value (can work if you’re willing till the last minute to buy).