Why is my Telus on demand not working?

Confirm the cables are secured between your TELUS Modem, the TV Boxes and your TV. Restart your TELUS Modem, then reboot your TV Boxes by unplugging and plugging the power cable. Move your wireless boxes back to their original location set up by a TELUS technician.

Why is my Optik TV not working?

Reboot the box If the digital box still does not work, try rebooting it. Simply unplug it, then plug it back in.

How do I reset my Telus digital box?

Instructions for restarting your Optik system

1. Restart your modem.
2. Once it is back online, find your PVR.
3. Disconnect the power cord from the back of the box.
4. Wait 2 minutes.
5. Reconnect the power cord to the back of your digital box.
6. The digital box will be ready when both the Link and Power lights are on.

Why is my Telus PVR disabled?

Need a new PVR? Restart the modem and once online, restart (or unplug the power cable and plug it back in) on all your Optik TV receivers. If the PVR still is disabled give Telus a call to perform a quick check of the hardware/software. They may have to Re-enable the function on their end.

Is Telus support 24 hours?

24/7 support TELUS Assist is ready to help whenever you need it, anytime, anywhere.

How do I reboot my Optik TV?

Approximately 5 seconds after tuning in to a channel, the channel peek and the Restart show button disappears. You can get it back by pressing the up or down arrow on your remote. Once it appears, press OK to restart the program. You can also press the Info button on your remote once you have tuned in to the channel.

How long does a Telus digital box take to initialize?

After the one gear, there will be two gears (it takes around 5-10 minutes) and after the two gears, it’ll boot up normally (3 dots, Telus, initializing).

How long does it take for Optik TV digital box to initialize?

Is TELUS support 24 hours?

Why is there an error code on my Optik TV?

While error codes may occasionally come up, they should not be commonplace. This error can come up in different situations. The most common one is seen within applications like in our Video On Demand storefront. To resolve this problem, simply reboot your digital box. “Something unexpected happened.

Why is my Optik app not working on my phone?

To troubleshoot this issue, please make sure you: 1) Have a My TELUS account and have completed registration 2) Are subscribed to TV services if you are trying to access the Optik App/Pik App. If the issue persists, please contact us. Recording capabilities may have been disabled.

Is it possible to get Telus Optik on the go?

Telus Optik On The Go does not work from web – Err… – TELUS Neighbourhood This thread’s discussion is locked. If it doesn’t give you the information you need, head to its forum board for active discussions or to start a new discussion.

How much does the Optik whole home bundle cost?

Whole Home Bundle Get Internet, Optik TV + SmartHome Security – starting at $95/month. Start bundling Shop online and save an extra $100. Save big with our latest deals on Mobility, Internet, Optik TV, SmartHome Security, and more. Shop deals