Can EZ-Link card be refunded?
Can EZ-Link card be refunded?
Visit any TransitLink Ticket Office or NETS Customer Service Centre and present your card for refund. Refund amount will be credited into your bank account within 14 working days.
How do I get my money back from expired EZ-Link?
For ez-link cards that have expired within two years, the cardholder can also request for a refund to be made to his bank account by submitting the completed refund request form at any TransitLink ticket office. The remaining value will be credited into his bank account after 14 working days.
Can EZ-Link card transfer value?
In the event that the old EZ-Link card has insufficient value, cardholders may either top up the old EZ-Link card or use any other valid EZ-Link card for payment. Remaining value in the old EZ-Link card will be transferred to the new EZ-Link card. Once the old EZ-Link card is refunded, the card will be terminated.
How do I refund my EZ-Link charm?
EZ-Link charms/wearables are sold without warranty. However, if your charm/wearable is found to be defective within 6 months from the date of purchase, please call our customer service hotline at 6496 8300 (Operational hours are from Mon-Sun, 8am to 6pm, excluding public holidays) for assistance.
What is the difference between EZ-Link and Nets FlashPay?
The EZ-Link card is backed by the government, while the NETS Flashpay is backed by a large banking corporation. In simple terms, they are both stored value cards, issued by different places. This does not help in making a decision on which one to use. They are equal in this aspect.
Can I unblock my EZ-Link card?
No. A blocked EZ-Link facility in the Card cannot be unblocked or reactivated. You will need to get a replacement Card and this Card will be issued with a new EZ-Link Card CAN number which can be found on the bottom of the back of the Card).
Can I use my debit card as EZ-Link?
You can now use your debit or credit cards for your bus and train rides with SimplyGo. “But I am so used to using my EZ-Link card – why should I make the switch?” you ask.
What is the difference between EZ-Link and nets Flashpay?
What do I need to replace my EZ-Link card?
For replacement at the Concession Card Replacement Office
- 1 x colour, passport-sized photograph*
- Existing concession card (if not lost and refund^ is required)
- Either of the following proof of identity: Original NRIC/passport (Singapore citizens); or.
Can I use my nets card as EZ-Link?
Top up using POSB/DBS ATM Key in your 6-Digit Card PIN. Select More Services followed by NETS FlashPay/Cashcard/Ez-link/Concession Card. Remove your ATM/Debit/Credit Card and place your Ez-Link Credit/Debit Card on the Ez-link card holder. Select the Top-up Amount and Confirm the transaction.
Where can I get a refund for my EZ Link card?
Get a refund or transfer of value for your EZ-Link/NETS FlashPay cards at any TransitLink Ticket Office if you have lost or damaged your card. Any lost DBS/POSB Card with EZ-Link Wallet value that is not on EZ-Reload, i.e. manual EZ-Link top-up is deemed non-retrievable once misplaced.
Who is the holder of an EZ Link card?
These Conditions shall be binding on all persons (“Customer“) to whom EZ-Link has issued an EZ-Link card (”EZ-Link Card“) as well as any Customer who purchases or otherwise procures and uses an EZ-Link Card.
How can I check the expiry date of my EZ Link card?
There are several ways you can check the expiry date of your EZ-Link cards: Visit our Customer Portal and enter your 16 digit CAN number found on the back of your card. Via EZ-Link app
Can you use an expiring passion EZ Link card?
You may use it till its expiry date. The issuance of new cards for expiring PAssion EZ-Link cards and bank co-brand credit or debit cards (with EZ-Link function) will be managed by the respective banks and issuing organizations. Q3. What if my card is on EZ-Reload (Auto Top-Up)?