How do I cancel my specsavers booking?

Answer: Please contact our friendly customer service team via our online contact form or call us on 1800 074 171.

Can I cancel my eye test online?

Once you have booked your eye test online, you can cancel your appointment at any time by accessing your profile in your Vision Account. To be able to cancel your eye test online you must first have a Vision Account with us.

Can you change your Specsavers order?

Answer: Unfortunately as payment is taken at the point of order, we can’t amend or cancel an order once it has been placed.

Can you change opticians?

Yes, you can take your prescription to another optician and buy glasses from another practice. An optician is obliged to provide you with the written prescription following the eye examination. You are then able to take the prescription to another practice.

Can I cancel a Specsavers appointment online?

Answer: Yes, you can amend your booking either from the booking confirmation email or the confirmation page that you get immediately after your booking.

Can I cancel an order with Specsavers?

How do I cancel an order? The order is placed with our fulfilment centre immediately after payment is confirmed. On this basis, it is not possible to cancel an order via the website.

Can I return glasses to Specsavers if I don’t like them?

Can I return products if I am not happy with them? Answer: Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within 100 days of the date of purchase, we will put it right.

Will Specsavers give me a refund?

Specsavers will issue a full refund or replacement of goods in all instances where: prescription glasses/sunglasses or contact lenses are supplied to the wrong prescription/specification. products you have ordered are returned to Specsavers as undeliverable by the postal service.

Can you change your appointment with Specsavers online?

Answer: Yes, you can amend your booking either from the booking confirmation email or the confirmation page that you get immediately after your booking. Eye test, Online appointments Was this answer helpful?

Is it possible to cancel a Specsavers order?

Due to special order consideration it is not possible to cancel contact lenses orders. If you would like to contact us about the products or services provided to you in any of our stores, please contact your local Specsavers directly, as the team in store hold your personal records. This will ensure your query is dealt with as quickly as possible.

How can I contact my local Specsavers store?

If you would like to contact us about the products or services provided to you in any of our stores, please contact your local Specsavers directly, as the team in store hold your personal records. This will ensure your query is dealt with as quickly as possible. Was this answer helpful?

How can I cancel my eye test online?

You can click ‘Reschedule Appointment’ to change your appointment date, time, store or appointment type. Cancelling your eye test is as simple as clicking the rubbish bin icon in the top right of your upcoming appointment. Once your appointment is cancelled it will no longer display in your profile.