Where are most call centers in India?

BANGALORE: Bangalore remains the most attractive IT/ITeS outsourcing location in the world, and six Indian cities are part of the top 10 most attractive outsourcing locations, says the latest annual ranking by consulting firm Tholons. The other cities are Mumbai, Delhi NCR, Chennai, Hyderabad and Pune.

How many call centers are there in India?

There were approximately 350,000 call center workers in India as of February 2015. Call center workers in India are largely under the age of thirty, unmarried, and college-educated, regardless of gender.

How much do Indian call centers pay?

They will earn as much as 20,000 rupees per month—around $2 per hour, or $5,000 per year if they last that long, which most will not. In a country where per-capita income is about $900 per year, a BPO salary qualifies as middle-class.

Where are most call centers located?

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Why are call centres always Indian?

Today, having call centers in India has become the norm for several global companies. Many international organizations are also setting up call centers in India, because India has a large qualified workforce and can also provide cost-effective call center outsourcing services.

Who started call center in India?

Pramod Bhasin
In the late 1990s Indian entrepreneur Pramod Bhasin had an idea: why couldn’t English speaking Indians answer the customer calls coming into US businesses on the other side of the world and charge a fraction of the price of home grown services.

Why are call Centres always Indian?

Which is the highest paying BPO in India?

Salaries in India

• Concentrix. BPO – Monthly. ₹16,343. /mo.
• Aegis. BPO – Monthly. ₹14,230. /mo.
• Tata Consultancy Services. BPO – Monthly. ₹17,467. /mo.
• Tech Mahindra. BPO – Monthly. ₹19,614.
• Teleperformance. BPO – Monthly. ₹19,648.
• Sutherland. BPO – Monthly. ₹17,192.
• Hinduja Global Solutions. BPO – Monthly. ₹17,157.
• Amazon. BPO – Monthly. ₹21,148.

What is the call center industry in India?

The call center industry in India is a part of India’s business process outsourcing industry. A call center is an office with the capacity to field many telephone calls for a company. Types of call center work can include customer service and telemarketing.

Is it cheaper to outsource a call center in India?

With the low cost of manpower available in India, Indian call centers have been able to provide high-quality call center outsourcing services on a 24x7x365 days basis, at a cost which is 50% less than in the U.S or U.K.

Is there an English communication gap in Indian call centers?

The Accent-triggered Communication Gap: There’s no doubt that Indian call center agents have a good grasp of the English language. But, their accent doesn’t go down well with many westerners. They find it feigned and more importantly, unintelligible.

How old do you have to be to work in call center in India?

Call center workers in India are largely under the age of thirty, unmarried, and college-educated, regardless of gender. Call center work is typically done overnight to accommodate time zones in the US, UK, and Australia, and employees are required to be fluent in English.